MSCRM (Microsoft Customer Relationship Management) integrates back and front office systems to create a database of customer contacts, purchases, information requests, marketing activity, technical support, and more.
Increase sales, deliver superior customer service, and make informed business decisions. Microsoft CRM 2011 integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value, enabling staff to access Microsoft CRM 2011 information from Microsoft Outlook and work online or offline with access to sales functionality.
Microsoft Dynamics CRM delivers:
- An improved Microsoft Office interface
- Advanced user personalization
- Role-based forms and views
- Inline data visualization
- Better Office Outlook Experience
- Contextual Document Management
- Goal management
- Cloud development and much more
CRM that works the way you do...the only CRM solution that's embedded in Outlook, giving YOU powerful new CRM capabilities right at your fingertips.
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